Boston, Massachusetts
Wheelchair Transportation and NEMT in Boston, MA
Carry On Services gives Boston riders door-to-door wheelchair transportation and non-emergency medical rides, from your front door to the hospital entrance and back home again.
★★★★★ Rated 5.0 on Google
5.0
Google rating
4:00 am
Weekday start
MA + RI
Two-state coverage
10% off
Dialysis and PT rides
The short answer
Carry On Services provides non-emergency medical transportation in Boston, MA, including wheelchair van rides and rides for passengers who walk.
A driver meets you at your door and stays with you to the destination.
- Book online or call (855) 638-2568, Monday to Friday, 4:00 am to 5:00 pm.
- The booking page shows a cost estimate before you confirm, and you can cancel anytime.
- Our main office is in Braintree, just south of the city, and we serve Massachusetts and Rhode Island.
Wheelchair transportation in Boston, door to door
Boston appointments are rarely simple. Buildings are large, entrances are spread out and the hardest part is often the first hundred feet from the front door.
At your door
Every ride is door-to-door. Your driver helps you from the home and covers that first stretch with you.
On the stairs
Where stairs are the problem, our specialized equipment helps you get down them safely.
Inside the hospital
Inside the hospital or clinic, the driver helps you reach the right desk.
Wheelchair or ambulatory
We take both. If you are unsure which to pick on the booking form, the FAQ below explains how to choose.
Medical rides Boston patients book most
Much Boston care repeats every week. We offer dialysis, physical therapy and chemotherapy rides, and we also take one-off specialist visits and follow-up appointments.
Dialysis and therapy
10% off dialysis and physical therapy rides.
Chemotherapy
Rides to your treatment center.
Specialist visits
One-off visits and follow-up appointments.
Hospital visits
Rides to see a relative in hospital or rehab.
Animal-friendly
Rides for service animals and emotional support animals.
Free membership
10% off private-pay rides, which suits anyone paying out of pocket for regular trips.
Where we go
Boston hospitals and medical districts
You can book a ride to any of these Boston destinations. They are examples of where riders go, not a list of partners.
- Massachusetts General Hospital
- Brigham and Women's Hospital
- Beth Israel Deaconess Medical Center
- Dana-Farber Cancer Institute
- Boston Children's Hospital
- Boston Medical Center
- Tufts Medical Center
- Massachusetts Eye and Ear
- Spaulding Rehabilitation Hospital
- New England Baptist Hospital
Several of these sit in the Longwood Medical and Academic Area, a campus along Longwood Avenue.
It borders the Fenway, Audubon Circle and Mission Hill neighborhoods and the town of Brookline.
Roads, neighborhoods and how we reach them
Into the city
Trips into Boston from the South Shore use I-93, known as the Southeast Expressway.
Across the city
Across the city, I-90 and Storrow Drive are the main routes drivers rely on.
Where we pick up
We pick up across Boston, including Dorchester, South Boston, Fenway and Mission Hill.
The entrance you want
Give us the exact street address and the entrance you want, and the driver plans the last stretch around it.
MBTA The RIDE
The MBTA runs a paratransit service called The RIDE for eligible riders.
Use both
Riders can use The RIDE for some trips and book Carry On when they need a private ride at a set time.
Which ride for which Boston trip
What your driver does on a Boston ride
At home
The driver walks to your door and helps you in. Walkers get a steady hand; stairs are handled with our specialized equipment, so mention front steps.
On the way
Your driver keeps the ride calm and unhurried. If a caregiver or family member is coming, add that to the trip details when you book.
At the hospital
Big Boston campuses have many entrances. Your driver helps you inside and to the right desk, so you never wonder which elevator to take.
Heading home
A round trip books the return leg at the same time. If the appointment ends earlier or later, call (855) 638-2568 and we will sort out the return.
Choosing the right Boston ride
Wheelchair
Pick this if the passenger stays in a wheelchair for the whole trip.
Ambulatory
Pick this if they walk, with or without a cane or walker.
One-way
Suits a single leg.
Round-trip
Suits a full appointment.
Weekly treatment
Give us the days and times up front, which makes dialysis easiest to plan.
Bring along
Insurance cards and photo ID, and follow your care team's own instructions first.
Before you book: a Boston checklist
Have these details ready before you call or book.
- The pickup address and any front steps
- The hospital, building and entrance
- The appointment time and how long it usually lasts
- Whether the passenger uses a wheelchair or walks
- Any service animal or emotional support animal, and the payment type you plan to use
How it works
How to book a ride in Boston
01
Tell us about the trip
Choose wheelchair or ambulatory, one-way or round-trip, and enter the pickup, destination and time.
02
Check the estimate
The booking page shows the cost estimate before you confirm. You can cancel anytime.
03
Meet your driver at the door
The driver helps you into the vehicle, rides with you to Boston and helps you inside.
Payment
Ways to pay
Insurance
Medicaid, Medicare and private insurance.
Waiver clients
ABI/MFP Waiver.
Workers' comp
Workers' compensation.
Cash and cards
Cash, debit and credit cards.
Plan the rest of the trip
Boston riders often pair this page with our other services.
Our services
Read about non-emergency medical transportation, senior transportation or private transportation for weddings and events.
For caregivers
Families who help a loved one at home can also join our wheelchair training course.
Where we drive
For a wider view of where we drive, see all areas we serve.
Planning guides
Two guides help with planning: ambulance vs non-emergency medical transportation and what to check before booking a wheelchair van.
Questions
Frequently Asked Questions
10 short answers before you book.
Which Boston hospitals do your passengers travel to?
You can book rides to hospitals across the city, including Massachusetts General, Brigham and Women’s, Beth Israel Deaconess, Boston Medical Center and Tufts Medical Center. We also drive to clinics, treatment centers and rehab facilities. Give us the building name and entrance when you book.
Can you take me to the Longwood Medical Area?
Yes. The Longwood Medical and Academic Area is a common destination, and rides start from Boston neighborhoods such as Dorchester, South Boston, Fenway and Mission Hill. Tell us the building, floor and entrance so the driver can plan the last stretch with you.
How is a private wheelchair van different from MBTA The RIDE?
The RIDE is the MBTA’s paratransit service for eligible riders. Carry On is a private door-to-door service you book for a specific time and destination. You can use both, and book us when a set pickup time matters.
Do you offer chemotherapy rides in Boston?
Yes. We offer dialysis, physical therapy and chemotherapy rides to and from Boston treatment centers. We provide the ride only and do not give medical advice, so ask your care team about anything clinical.
Who is allowed to book a ride on a patient's behalf?
Family members, caregivers, case managers and facility staff can book for the passenger. You need the pickup address, destination, appointment time and whether the passenger uses a wheelchair. Use the booking page or call (855) 638-2568.
Can I use workers' compensation for a Boston appointment ride?
We accept workers’ compensation along with Medicaid, Medicare, private insurance and other payment types. Call before you book and have your claim details ready, so we can talk through the ride type.
Can I move my ride if the hospital reschedules me?
Call (855) 638-2568 as soon as you know the new time, and we will update the ride. You can cancel anytime, so there is no reason to keep a ride you no longer need.
Do you pick up outside Boston for a trip into the city?
Yes. We serve Massachusetts and Rhode Island, so you can book a Boston trip from Braintree, Quincy, Brockton and other towns. Rides outside our operating radius need 72 hours’ notice, so call early for those.
What should I have ready when I book a Boston ride?
Have the pickup address, the destination and entrance, the appointment time and whether the passenger uses a wheelchair or walks. Mention stairs at the front door, and any animal that will travel with you.
Can I book a ride to visit someone in a Boston hospital?
Yes. Rides to visit a relative in hospital or rehab are booked the same way as medical trips. Choose wheelchair or ambulatory, give us the hospital and wing, and we handle the rest.